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National services company · Outbound

Reaching every local business in the country, and learning which ones pay.

A national company selling a recurring service to local businesses needed to reach owners across the whole country. Almost none of them were in the usual databases.

~400K
emails a month across the full market
~1,800
leads a month, up from ~250
$1M+
projected closed revenue over 12 months

The challenge

The client sells a recurring service to local businesses nationwide. Their buyers are owners of dental practices, vet clinics, HVAC companies and auto shops. Those owners rarely show up in sales databases, often hide behind a generic inbox, and many run email on their own servers rather than Google or Microsoft.

Buying a list would have reached a small fraction of the market, and the same fraction every other vendor was already emailing.

What we built

  • A market map from public sources. We pulled businesses category by category from map listings, state business registries and licence boards, then removed duplicates and closed locations.
  • Owner discovery. For each business we looked for the owner or decision maker, not the front desk address, and verified every email before it could be sent.
  • Sending matched to the recipient. Leads on Google, on Outlook and on their own servers each get their own sending setup, and new domains come online gradually rather than in batches that filters flag.
  • Category-level testing. Copy is tested per category, so a dentist and an HVAC owner never get the same email.
The category that replied the most was the one that bought the least. Reply rate alone would have scaled it.

Optimizing to revenue, not replies

Every lead we handed over was matched back to the client's closed deals. That let us rank categories on two things: revenue per lead, and whether those businesses have repeat customers of their own, which predicts whether they stay on as clients year after year.

CategoryClose rateRevenue per lead
Home services (multi-trade)7.8%$762
Primary care8.5%$687
HVAC6.3%$594
Veterinary9.7%$454
Auto repair11.8%$411
Dental9.6%$411

Volume moved toward these categories. One high-reply category with very low close rates was switched off entirely at the client's request, which freed capacity for segments that pay.

Results

  • Monthly volume scaled roughly tenfold, from about 40K emails to about 400K.
  • Leads grew from roughly 250 a month to about 1,800 a month.
  • Closed revenue from the program is on pace for more than $1M over the next 12 months.
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