A national company selling a recurring service to local businesses needed to reach owners across the whole country. Almost none of them were in the usual databases.
The client sells a recurring service to local businesses nationwide. Their buyers are owners of dental practices, vet clinics, HVAC companies and auto shops. Those owners rarely show up in sales databases, often hide behind a generic inbox, and many run email on their own servers rather than Google or Microsoft.
Buying a list would have reached a small fraction of the market, and the same fraction every other vendor was already emailing.
Every lead we handed over was matched back to the client's closed deals. That let us rank categories on two things: revenue per lead, and whether those businesses have repeat customers of their own, which predicts whether they stay on as clients year after year.
| Category | Close rate | Revenue per lead |
|---|---|---|
| Home services (multi-trade) | 7.8% | $762 |
| Primary care | 8.5% | $687 |
| HVAC | 6.3% | $594 |
| Veterinary | 9.7% | $454 |
| Auto repair | 11.8% | $411 |
| Dental | 9.6% | $411 |
Volume moved toward these categories. One high-reply category with very low close rates was switched off entirely at the client's request, which freed capacity for segments that pay.
Today you're reaching the part of your market that's easy to find. Your best customers are in the part nobody has a list for.
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